Overview
Reliable Home Protection ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
This policy applies to all information collected by Reliable Home Protection through our website, mobile applications, phone calls, emails, and in-person interactions. By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.
California Residents: This policy includes specific provisions for California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Provide home protection services and warranty coverage
- Process service requests and claims
- Schedule and coordinate technician visits
- Maintain and update your service records
- Process payments and manage billing
Communication
- Respond to your inquiries and provide customer support
- Send service notifications and updates
- Provide emergency alerts and important notices
- Send newsletters and promotional materials (with consent)
- Conduct customer satisfaction surveys
Business Operations
- Improve our services and develop new offerings
- Analyze usage patterns and customer preferences
- Conduct market research and analytics
- Prevent fraud and ensure security
- Comply with legal obligations and regulations
Marketing and Advertising
- Personalize your experience on our website
- Display targeted advertisements
- Measure advertising effectiveness
- Send promotional offers and special deals
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Technicians and Contractors: Licensed professionals who perform services at your home
- Payment Processors: Companies that process credit card and other payments
- Technology Providers: Cloud hosting, software, and IT support services
- Marketing Partners: Email marketing, advertising, and analytics services
- Customer Support: Call center and customer service providers
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms of service
Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
Important: We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: All sensitive data is encrypted in transit and at rest
- Secure Servers: Data is stored on secure, monitored servers
- Access Controls: Strict access controls and authentication requirements
- Regular Updates: Security systems are regularly updated and patched
- Monitoring: Continuous monitoring for security threats and breaches
Administrative Safeguards
- Employee Training: Regular privacy and security training for all staff
- Background Checks: Comprehensive background checks for employees with data access
- Confidentiality Agreements: All employees sign confidentiality agreements
- Incident Response: Established procedures for responding to security incidents
Physical Safeguards
- Secure Facilities: Physical access controls to data centers and offices
- Equipment Security: Secure disposal of hardware containing personal data
- Visitor Controls: Strict visitor access policies and monitoring
While we implement strong security measures, no system is completely secure. We cannot guarantee the absolute security of your information, but we are committed to protecting it to the best of our ability.
California Consumer Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Your Rights
Right to Know
Request information about the personal information we collect, use, and share about you.
Right to Delete
Request deletion of your personal information, subject to certain exceptions.
Right to Correct
Request correction of inaccurate personal information we maintain about you.
Right to Opt-Out
Opt-out of the sale or sharing of your personal information for targeted advertising.
How to Exercise Your Rights
To exercise your California privacy rights, you can:
- Call us at (858) 226-2892
- Email us at privacy@reliablehomeprotection.com
- Submit a request through our website contact form
- Mail us at: 1234 Protection Blvd, Los Angeles, CA 90210
We will verify your identity before processing your request and respond within 45 days (with possible 45-day extension if needed).
Non-Discrimination
We will not discriminate against you for exercising your California privacy rights. We will not deny services, charge different prices, or provide different quality of service based on your privacy choices.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for website functionality and security |
Session/Persistent |
| Analytics Cookies |
Help us understand how visitors use our website |
Up to 2 years |
| Marketing Cookies |
Used to deliver relevant advertisements |
Up to 1 year |
| Preference Cookies |
Remember your settings and preferences |
Up to 1 year |
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Accept only first-party cookies
- Delete existing cookies
- Receive notifications when cookies are set
Note that disabling cookies may affect website functionality and your user experience.
Third-Party Tracking
Our website may include third-party tracking technologies from:
- Google Analytics for website analytics
- Facebook Pixel for advertising
- Marketing automation platforms
- Customer support chat services